Terms and Conditions
Last Updated: June 07, 2025
1. Introduction
Welcome to Cleanoria Services. These Terms and Conditions govern your use of our website and services. By accessing our website or using our services, you agree to these Terms and Conditions in full.
If you disagree with these Terms and Conditions or any part of them, you must not use our website or services.
2. Service Description
Cleanoria Services provides cleaning services for residential and commercial properties in Kuala Lumpur, Malaysia. Our services include but are not limited to:
- Residential Cleaning
- Commercial Cleaning
- Deep Cleaning
The specific details, scope, and cost of services will be agreed upon at the time of booking.
3. Booking and Payment
3.1 Booking: Services can be booked through our website, by phone, or by email. All bookings are subject to confirmation and availability.
3.2 Pricing: Prices are as quoted on our website or as communicated during the booking process. All prices are in Malaysian Ringgit (RM) and inclusive of applicable taxes.
3.3 Payment: Payment methods accepted include bank transfer, credit/debit cards, and cash. Full payment or a deposit may be required at the time of booking, as specified during the booking process.
3.4 Cancellation: Cancellations must be made at least 24 hours before the scheduled service. Late cancellations may incur a fee of up to 50% of the service cost. No-shows will be charged the full service fee.
4. Customer Responsibilities
4.1 Access: The customer is responsible for providing safe and reasonable access to the property for the scheduled service.
4.2 Safety: The customer must inform us of any potential hazards or special conditions at the property.
4.3 Personal Items: We are not responsible for damage to personal items that were not properly stored or protected. Valuable or fragile items should be secured by the customer before the service.
4.4 Pets: Please secure pets appropriately during the cleaning service for their safety and the safety of our staff.
5. Service Quality and Guarantees
5.1 Satisfaction Guarantee: We strive to provide high-quality services and customer satisfaction. If you are not satisfied with the service provided, please contact us within 24 hours, and we will address your concerns.
5.2 Liability: While we take utmost care during our services, our liability is limited to the cost of the service provided. We are not responsible for pre-existing damage or wear and tear.
6. Website Use
6.1 Content: All content on our website is for informational purposes only. We reserve the right to modify or remove content without notice.
6.2 Account: If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password.
6.3 Prohibited Uses: You must not use our website for any unlawful purpose or in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
7. Intellectual Property
All intellectual property rights in our website and materials are owned by or licensed to us. You may view, download, and print content from our website for personal use, but you must not use our materials for commercial purposes without obtaining a license from us.
8. Amendments
We may update these Terms and Conditions from time to time. The latest version will always be available on our website. Your continued use of our services after changes constitutes acceptance of the updated Terms and Conditions.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +60 12-463 4261
Address: Level 33, Ilham Tower, No. 8 Jalan Binjai, 50450 Kuala Lumpur, Malaysia